Batch Picking Optimization
Design multi-order batches that shorten walking paths and speed fulfillment.
Use case
Returns Processing Control
Capture dispositions, recoup inventory, and trigger refunds without silos.
Standardize returns with workflows, metrics, and coaching prompts your team can trust.
When to use returns processing control
Use returns processing when you receive customer returns and need to inspect, grade, and route items to appropriate inventory or disposal.
How to implement
Follow these steps to configure returns processing control in your warehouse.
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1
Create or scan RMA to open return receipt
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2
Inspect each item and assign condition code
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3
Route sellable items to inventory, damaged to hold
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4
Process refund or exchange based on inspection
Expected results
<24 hrs
Return processing time
80%
Items returned to sellable inventory
100%
Return reason tracking
Best practices
Lessons learned from successful implementations.
Do
- Create RMAs before shipments arrive
- Photograph damaged items for dispute resolution
- Track return reasons to identify product issues
Don't
- Skip inspection to speed up refunds
- Mix returned and new inventory without grading
- Discard items without documenting reason
Frequently asked questions
How do we handle exchanges?
Process the return, then create a new order for the exchange item. Links both transactions for reporting.
Can we track return reasons?
Yes. Capture reason codes during inspection. Reports show trends by product, customer, and carrier.
What about restocking fees?
Configure fee rules by condition or reason. System calculates and applies fees automatically.
Ready to implement returns processing control?
Start your free trial and configure this workflow in minutes.