Use case playbook

Returns Processing Control

Capture dispositions, recoup inventory, and trigger refunds without silos.

  • returns
  • reverse-logistics
  • customer-experience

Standardize returns with workflows, metrics, and coaching prompts your team can trust.

Where teams get stuck

  • Legacy tools make returns dependent on spreadsheets and tribal knowledge.
  • Associates improvise steps, producing inconsistent cycle times and accuracy.
  • Supervisors lack live data to coach performance and remove blockers.

How LollipopWMS helps

  • Role-specific screens focus operators on the tasks required for returns every shift.
  • Scan-first prompts and validations prevent common mistakes and data drift.
  • Dashboards benchmark productivity against goals and surface exception trends.

Launch roadmap

  1. Document the current-state process with our discovery worksheet to capture friction.

  2. Configure roles, prompts, and automation that reinforce the target process.

  3. Pilot the workflow with a champion team, gather feedback, and iterate quickly.

Metrics that improve

Process cycle time reduced by 25% after standardizing steps.

Exception rates fall below 1% with scan verification and audits.

Supervisors reclaim 6+ hours weekly once reports update automatically.

FAQs

Can we track adoption over time?

Yes. Productivity dashboards show utilization, completion rates, and exceptions by user, station, and shift.

Do we need additional hardware to launch?

Most teams launch with existing scanners and tablets; we provide vetted hardware profiles when you need to expand.

How are continuous improvements handled?

Version control for workflows lets you test changes, roll back if needed, and document SOP updates.

Ready to try LollipopWMS?

Experience the human-centered WMS that empowers every shift.